Shipping Policy

Revised Shipping Policy for Chicclos
(Updated June 25, 2025)

1. Order Processing & Handling Time

• Orders placed before 5:00 PM (GMT-05:00) EST (New York) are processed the same business day.
• Orders after cut-off time are processed the next business day.
• Handling time: 1-2 business days (Monday–Friday).
• No processing on weekends or public holidays.

2. Shipping Options & Transit Time

Shipping Origin: China

Shipping Destination: USA only

Transit Times:

• Standard & Free Shipping: 7–14 business days (Monday–Friday).
• Express Shipping: 5–9 business days (arrives ~5 days faster than Standard).
  Total Delivery Time: 8–16 business days (varies by location and shipping method).

3. Shipping Costs

We now offer three shipping options:

Note: Standard and Free Shipping share the same transit speed. Express is significantly faster.

4. Tracking Your Order

• Tracking numbers are emailed after shipment.
• Track via the carrier’s website.
• No tracking email? Contact us after handling time (1–2 days).

5. Delayed or Lost Shipments

• Check tracking first for updates.
• Delays may occur due to weather, customs, or carrier issues.
• Lost packages? Contact support immediately.

6. Incorrect Shipping Address

• You must provide a correct address.
• Contact us immediately if errors are found pre-shipment.
• We’re not responsible for orders shipped to incorrect customer-provided addresses.

7. Returns & Exchanges

• 30-day return window (from delivery date).
• Defective items: Free return shipping.
• Non-defective returns: Customer pays return shipping.
• Items must be in original condition.
• No restocking fees.
• Refunds processed within 5 business days of receiving returns.

8. Contact Information

Email: support@chicclos.com