Shipping Policy

Welcome to Chicclos! We are committed to delivering high-quality metal wall art to our customers with reliable and efficient shipping services. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing & Handling Time

  • Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day.
  • Orders placed after the cut-off time will be processed on the next business day.
  • Handling time: 1-2 business days (Monday – Friday).
  • Orders are not processed on weekends or public holidays.

2. Shipping & Transit Time

  • Shipping Origin: We ship all products from China.
  • Shipping Destination: Currently, we ship to the USA only.
  • Transit time: 7-14 business days (Monday – Friday).
  • Total Delivery Time: 8-16 business days, depending on the customer's location.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

3. Shipping Cost

  • Free shipping is available on all orders.
  • There are no hidden charges or additional shipping fees.

4. Tracking Your Order

  • Once your order has been shipped, we will provide you with a tracking number via email.
  • You can track your order through the carrier’s website using the provided tracking number.
  • If you do not receive a tracking number within the estimated handling time, please contact us.

5. Delayed or Lost Shipments

  • If your order does not arrive within the estimated delivery timeframe, please check your tracking number for updates.
  • External factors such as weather conditions, customs processing, or carrier delays may affect delivery times.
  • If your package is lost in transit, please contact our support team for assistance.

6. Incorrect Shipping Address

  • Customers are responsible for providing an accurate shipping address.
  • If you realize you have entered an incorrect address, contact us immediately to correct it before shipment.
  • We are not responsible for orders delivered to incorrect addresses provided by customers.

7. Returns & Exchanges

  • We accept returns for both defective and non-defective products.
  • Returns must be requested within 30 days of receiving the order.
  • Exchanges are available within the same 30-day return period.
  • Products must be returned by mail in their original condition.
  • No restocking fees apply.
  • Refunds are processed within 5 business days after receiving the returned item.

8. Contact Information

For any shipping related inquiries, please reach out to us:

  • Email: support@chicclos.com
  • Phone: +86 182 0070 1028
  • Address: Long Hua Qu Long Hua Jie Dao You Song She Qu He Bian Gong Ye Qu 3 Hao Jia Jue Gong Yu 606, Shen Zhen, Guang Dong, China, 518109

Thank you for choosing Chicclos! We appreciate your trust and support. If you have any questions or need further assistance, feel free to contact us.