Return & Refund Policy

At Chicclos, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Returns

  • We accept returns for both defective and non-defective products.
  • Returns must be initiated within 30 days of receiving your order.
  • Items must be returned in new condition, unused, and in their original packaging.
  • Customers are responsible for shipping the product back to us via mail.
  • We do not charge any restocking fees for returned products.

2. Exchanges

  • If you received a defective or incorrect product, you may request an exchange within 30 days of receiving your order.
  • Exchanges are subject to product availability.
  • If the requested exchange item is unavailable, a full refund will be issued instead.

3. Refunds

  • Once we receive your returned item, we will inspect it and process your refund within 5 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • You will receive a confirmation email once your refund has been processed.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Return Shipping Costs

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

  1. Contact our support team via email or phone with your order number and reason for return/exchange.
  2. We will provide you with the return shipping address and instructions.
  3. Securely package the item and ship it back to us.
  4. Once received, we will process your request as per our return policy.

6. Contact Information

If you have any questions or need assistance, please reach out to us:

We appreciate your business and are committed to providing high-quality products and excellent customer service. Thank you for shopping with Chicclos!