Return & Refund Policy
At Chicclos, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Returns
- We accept returns for both defective and non-defective products.
- Returns must be initiated within 30 days of receiving your order.
- Items must be returned in new condition, unused, and in their original packaging.
- Customers are responsible for shipping the product back to us via mail.
- We do not charge any restocking fees for returned products.
2. Exchanges
- If you received a defective or incorrect product, you may request an exchange within 30 days of receiving your order.
- Exchanges are subject to product availability.
- If the requested exchange item is unavailable, a full refund will be issued instead.
3. Refunds
- Once we receive your returned item, we will inspect it and process your refund within 5 business days.
- Refunds will be issued to the original payment method used during purchase.
- You will receive a confirmation email once your refund has been processed.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
4. How to Initiate a Return or Exchange
To request a return or exchange, follow these steps:
- Contact our support team via email or phone with your order number and reason for return/exchange.
- We will provide you with the return shipping address and instructions.
- Securely package the item and ship it back to us.
- Once received, we will process your request as per our return policy.
5. Contact Information
If you have any questions or need assistance, please reach out to us:
- Email: support@chicclos.com
- Phone: +86 182 0070 1028
- Address: Long Hua Qu Long Hua Jie Dao You Song She Qu He Bian Gong Ye Qu 3 Hao Jia Jue Gong Yu 606, Shen Zhen, Guang Dong, China, 518109
We appreciate your business and are committed to providing high-quality products and excellent customer service. Thank you for shopping with Chicclos!