FAQs
What shipping methods are availbale?
Sincere apology. Currently, customers are not free to choose shipping companies.
We will select different courier companies to carry your package based on the recipient address, delivery time and convenience.
There are three different shipping methods below based on different order amounts, shipping costs and shipping time.
- Standard Shipping (10-15 business days)
- Express Shipping (7-12 business days)
- Free Shipping(10-15 business days)
You can view our Shipping policy for more details.
How long will it take to get my package?
- Standard Shipping (10-15 business days)
- Express Shipping (7-12 business days)
- Free Shipping(10-15 business days)
Unless otherwise notified, all orders will leave our warehouse within 1 to 3 business days. After the product leaves the warehouse, it usually takes 10 to 15 business days to receive the goods, depending on your shipping method and alternative location.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time.
Do you ship internationally?
Currently we only ship to the United States.
Shipping to other parts of the world is not available at this time.
Sincere apology. We are working hard to provide more shipping services.
I have not received any confirmation email.
Please note that we will send it to the email address you provided during checkout.
Or you can find us through our customer service. You can provide a screenshot of your order or order number, and we can locate your order faster. We will appreciate it.
What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 business days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en enter your tracking number and you can track your order.
What payment methods are accepted?
We have just started our online business. In order to better serve our customers and protect their financial security, we currently only accept payments from PayPal. In the future, we will support more payment methods.
When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to service@chicclos.com.
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email: service@chicclos.com
